Scheduling Assistant at Carolina Basement Systems
Carolina Basement Systems is looking for a Scheduling Assistant to add to our growing team!
Are you looking for an administrative position that offers you a busy workload, with each day bringing something new and exciting? Are you looking for the opportunity to grow and expand upon your current set of skills? If you answered yes to either of these questions, Carolina Basement Systems invites you to apply to join our team!
Essential Duties and Responsibilities:
• Be the “glue” that keeps our logistical aspects of our installations running smoothly.
• Stay in close communication with our customers, including:
• Scheduling and confirming the date and time of their installation(s).
• Scheduling annual maintenance Service appointments.
• Informing them of any changes, updates, or punchwork.
• Following up post-installation to inquire about the level of service they received.
• Review and coordinate all paperwork needed for our installations.
• Coordinate and balance the schedule of multiple parties, including those of the customer(s), Production Crews, Service Technicians, and Managers.
Knowledge, Skills, and Abilities:
• Previous experience in logistics, customer service, and/or office administration required.
• Previous experience working in the construction industry preferred.
• Exceptional telephone, interpersonal, and written communication skills.
• Strong attention to detail and organization skills.
• An enjoyment for working with numbers with a high level of accuracy.
• The ability to multi-task and oversee multiple projects at once.
• The ability to work both independently and as part of a team.
• Proficiency in Microsoft Office (particularly Excel) and other computer applications.
• Strong ethics, high integrity, and the commitment to ALWAYS putting the customer first!
Benefits Include:
• A comprehensive training program, which allows you to understand every aspect of the role BEFORE you begin contacting customers!
• A competitive benefits package.
• A welcoming, team-oriented environment.
Education and Experience Requirements:
• A high school diploma or general education diploma (GED) required.
• Previous experience in logistics, customer service, and/or office administration required.
